Refund
Policy

1. The short version

You pay monthly in advance for management. If an engagement ends mid-month, unused whole months are refundable; the current month is worked or credited by agreement. Work already delivered isn't refundable — but you're never paying for time we didn't work.

2. What's refundable

• Prepaid future months — any full management month paid for but not yet worked, refunded in full.
• Duplicate or mistaken payments — refunded immediately, obviously.
• Undelivered setup fees — if you cancel a setup project before work starts, the setup fee comes back in full.
• Guarantee-triggered credits — where your service agreement includes a performance guarantee and we miss it, the agreed remedy applies automatically.

3. What isn't refundable

• Work already performed — audits delivered, setups completed, months already worked.
• Ad spend — media budgets are paid by you directly to Google, Meta and other platforms. We never hold that money, so refunds of spend go through the platform's own billing process.
• Third-party costs — stock assets, tools or creator fees already incurred on your project, where disclosed in advance.

4. The 30-day notice

Ongoing engagements end with 30 days written notice. If you give notice mid-cycle, the final month is worked in full (we don't abandon accounts) or refunded pro-rata by mutual agreement — your call, in writing.

5. How to request a refund

Email targetadsolutions@gmail.com with 'Refund request' in the subject, include your invoice number and what you're asking for. We confirm within 2 business days and process approved refunds within 10 business days to the original payment method.

6. Exit handover

Refund or not, exit works the same: your accounts, audiences, creative and data stay with you. We revoke our access, hand over documentation, and wish you well — the industry is small.

7. Disputes

Disagree with a refund decision? Tell us — we escalate to the founder directly. After that, ACT consumer protections and the dispute process in our Terms of Service apply.